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Returns and warranty

Last updated: 14 October 2026. Every item has its own return policy, shown on its product page. If a part arrives not as described, we make it right — whatever that policy says.

Each item has its own return policy

Return terms differ from item to item. Before you buy, check the "Returns & Warranty" tab and the "Buy with confidence" box on the product page. They show whether the item can be returned, within how many days, who pays return shipping, and how you are refunded. That policy is part of your purchase. Some items cannot be returned — often those sold "As is" or "For parts". Read the condition guide before you buy.

Always covered: not as described, or faulty on arrival

Even when an item's policy says returns are not accepted: if you received a different item, if it is in worse condition than the listing states, or if it does not work on arrival when the listing says it does, tell us within 30 days of delivery.

Send photos, a description of the fault, and how you tested the part (machine and settings). We pay return shipping. When the item reaches us we check it within a few business days, then refund you in full or send a replacement — your choice.

Returning an item whose policy accepts returns

Return it within the number of days its policy states. It must come back in its original packaging, in the condition we sent it, with all accessories, and with no signs of installation or use.

Return shipping is paid as the item's policy says. There is no restocking fee.

Unless faulty or not as described, these cannot be returned: parts we sourced for you through a part request, items that have been installed or powered on, software and licences, and electrical parts whose sealed packaging has been opened.

Buyers who are consumers

If you buy for personal use rather than for a business, the law of your country may give you rights that no item policy can remove.

Consumers in the European Union and the UK can cancel within 14 days of delivery without giving a reason. Tell us clearly — through the form below or by email — within that time, and send the item back within 14 days after that. We refund the price and the standard shipping cost within 14 days of receiving the item; return shipping is at your cost.

Consumers in Israel can cancel under the Consumer Protection Law, 5741-1981, within 14 days of receiving the item.

If you entered a company name or a VAT number at checkout, we treat the purchase as a business purchase.

Warranty

Our warranty starts on the day of delivery and covers an item that stops working in normal use. We are not an authorised dealer of the brands we sell, so items do not carry a manufacturer's warranty.

New and New old stock
30 days
Used, tested
30 days
Refurbished
90 days
As is, For parts
No warranty

The warranty does not cover incorrect installation, wrong supply voltage, physical damage, liquids, repairs by anyone else, or normal wear.

How a return works

  • Send the return request form below, with your order number
  • We reply within one business day with a return authorisation (RMA) and the return address. Parcels sent without an RMA cannot be accepted
  • Items with a serial number or our security seal must come back with it intact, so we can confirm it is the item we sent
  • We refund you within 5 business days of receiving and checking the item, to the same PayPal account

Bought on our eBay store? Open the return on eBay — eBay's process applies.

Request a return

Tell us what happened. We reply within one business day with a return authorisation (RMA) and the return address.

In your order confirmation email.
For a fault: what you saw, and how you tested the part (machine and settings).
Photos (optional)

Not sure what a condition label means?

Read exactly what each label covers before you buy.

Condition guide