Where we ship
Checkout lists only the countries we ship to.
- United States and Canada
- Yes
- Europe
- All countries except Russia, Belarus and Ukraine
- Asia
- China, India, Japan, South Korea, Taiwan and Thailand
- Middle East
- Israel and the United Arab Emirates
- Oceania
- Australia and New Zealand
We do not ship to Africa, Central or South America, Russia, Belarus, Ukraine, or Middle Eastern countries other than Israel and the UAE.
Handling time
Orders paid by 12:00 Israel time are packed and handed to the carrier within 1–2 business days. Parcels leave Sunday to Thursday, except Israeli public holidays.
Carriers and delivery times
At checkout you choose Standard or Express shipping; we then choose the carrier, based on the item and the destination. Delivery times start from dispatch and are estimates, not guarantees.
- DHL Express
- 2–4 business days
- FedEx International Priority
- 2–5 business days
- FedEx International Economy
- 7–10 business days
- UPS
- 2–5 business days
- Israel Post
- Up to 30 business days
Delays can happen because of flights, remote destinations, emergencies in Israel or in the destination country, and customs processing.
Shipping cost
Each item has its own shipping price — the same as on our eBay listing — shown on its product page and at checkout, before you pay. When you buy several items together, the item with the highest shipping price pays it in full and every other item pays a reduced additional-item price, and we ship them in one parcel where we can.
Heavy or oversized items (over 30 kg, or on a pallet) get a separate shipping quote before you pay.
Business buyers can ship on their own DHL, FedEx or UPS account — contact us before you order.
Tracking
Every shipment is tracked. We send you the tracking number when the parcel leaves us.
Customs, duties and taxes
Import duties, taxes and brokerage fees are set by the destination country and are paid by the buyer on delivery (DAP). They are not included in the item price or the shipping cost.
Buyers in the European Union: we are not registered for IOSS, so import VAT and the carrier's handling fee are collected on delivery.
If you refuse to pay duties and the parcel comes back to us, we refund the item price, minus the shipping cost both ways and any carrier fees.
We declare the full value you paid. We cannot mark shipments as gifts or declare a lower value.
Lost or damaged parcels
Shipments are not insured by us, but you are covered: if the carrier confirms a parcel is lost, we refund you in full or send a replacement if we have one.
If a parcel arrives damaged, tell us within 48 hours of delivery, with photos of the packaging and the item. Keep the packaging until the claim is settled.
Address changes and P.O. boxes
We can change the delivery address only before the parcel leaves us. After that, changes depend on the carrier and are at your cost.
We deliver to P.O. boxes only by Israel Post. Courier services need a street address and a phone number.
Higher-value orders may need a signature on delivery.
Items with batteries
Some items contain lithium batteries, which airlines restrict. They may ship by a different service, take longer, or cost more. We will tell you before shipping.